Loans Direct is now closed to new customers.

Existing customers can still log in as normal.

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Unhappy with our service?

Here at Loans Direct we try our very best to offer you the greatest service you can get. Sometimes however we don’t get it right. If you are unhappy with our service and wish to cancel your account then you can do so with ease.

If you want to cancel your membership then you can do so anytime via your online account. All you have to do is log in and follow the on screen instructions in the My Account area. Nice and simple!

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Still having trouble?

If you have any other questions about cancelling your account or need any help please call us on 0844 823 7960 or send us a message.

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Refunds Policy

Check out out refund policy.

All customers are entitled to a refund, however the list of products and services we offer are comprehensive and are tailored to each individual, so we encourage customers to revisit their portal to view these.

If you would like to view our refund policy then you can do this by clicking here.

Complaints Procedure

Still having trouble?

We value every one of our customers here at Loans Direct but if you don’t feel satisfied with our service then we'd like to hear from you. If you have a complaint that you would like to put forward then please let us know by filling in the complaints form. You can find this form here.

Money Saving

About Us

Loans Direct is an online community and membership programme offering members access to loans, credit cards and other financial products. Also included in the membership is money saving advice, guides, vouchers and financial tools to save you money. We provide tools to match members with the best products available for their own unique financial position in easiest way possible. If you're looking to consolidate your debts, borrow some money for a holiday or simply save money with great deals then join today and find the solution that is right for you.

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We charge a simple and transparent one off fee of £69.75 for new members. This fee means that we can be completely independent and recommend products based on what’s best for you and not on who will pay us the most commission.

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